COMMUNICATION SKILL –II (G102)
| L 2 | T 0 | P 2 | Credit: 4 Curri. Ref. No.: G102 Prerequisite: G101 | Total marks: 125 |
| Total Contact hrs :60 Lecture: 30Tutorial: 0Practical: 30 | Theory: 100= End Term Exam: 70 +P.A: 30 Practical: 25= P.A : 25 | |||
RATIONALE
This subject will help to identify essentials of business correspondence. It will enable the learner to use them more confidently in their communicative activities. Learners will be able to write letters asking for application forms, fill in the application forms. They will be able to prepare a resume or a CV, write letters of application in response to advertisements, learn how to write technical reports, memos and they will be able to prepare themselves for job interview and group discussion.
THEORY Total Periods : 30Periods :
| UNIT | TOPIC/SUB-TOPIC | HRS. |
| 1 | ESSENTIALS OF BUSINESS CORRESPONDENCE Introduction. Simplicity.Clarity.Brevity.Courteous.Persuasive.Sincerity.Tactful approach | 2 |
| 2 | BUSINESS LETTERS Introduction. Different types of Business Letters. Letters of Enquiry. Letters of Placing Orders. Letters of Complaints, Letters in response Letters of Enquiry, Placing Orders and Complaints. Letters in response to Tender Notices (samples of effective letters referred to above are to be shown to students) | 4 |
| 3 | JOB APPLICATION LETTERS Introduction. Job Application Letters in response to advertisements. Self-application letters for Jobs. Covering Letters | 3 |
| 4 | MEETING AGENDA AND MINUTES :Introduction.Technique.Key Language | 2 |
| 5 | MEMOS Introduction. Essential features. Format and Body | 3 |
| 6 | E-MAILS :Introduction. Method. Use of attachments. Netiquettes related to e-mails (Differences between Memos, Business Letters and E-mails to be explained to students) | 3 |
| 7 | TECHNICAL REPORT WRITING Introduction. Techniques of writing a report. Structure of technical reports. Language of technical reports. Types of Reports :Accident Reports (related to industry),Laboratory Experiment Reports, Workshop Reports, Report of a Job done requiring technical expertise. Investigative Report | 5 |
| 8 | JOB INTERVIEWS (to be dealt in the practical classes ) Importance. Prepare for an interview. Anticipating possible questions and framing appropriate answers to them.Responding politely and appropriately. Non-verbal communication – body language, postures, gestures, facial expressions, use of space, modulation, pitch, intonation etc. | 4 |
| 9 | GROUP DISCUSSIONS (to be dealt in the practical classes ) : Importance and rationale. Required non-verbal behavior. Appropriate use of language in group interaction: Entry / Taking the lead. Asking for opinion / Creating turns for others to speak. Expressing opinion (agreeing).Expressing opinion (disagreeing). Making suggestions. Politely interrupting. Stopping or blocking interruptions. | 4 |
PRACTICALS (under G101 and G102): Suggested activities:
1. Students may be encouraged to look up books and websites to get an idea about frequently asked questions and finding out appropriate answers to these questions
2. Mock group discussions are to be conducted for students in the presence of teachers and industry experts and these discussions are to be evaluated by peers, teachers and experts
3. Organising and participating in Mock interviews by peers, teachers and also experts from the industry
4. Students are to be given an exposure to sample Job Interviews and Group Discussions from videos, CDs, DVDs, websites etc
SUGGESTED LEARNING RESOURCES:REFERENCES BOOKS:
| 1.English for Specific Purposes : A learning – Centred approach Hutchinson, Tom and Waters, A lan, CUP 1987 2.The Second Language Curriculum — Ed. Robert Keith Johnson,CUP 1989 3.Designing Tasks for the Communicative Classroom — David Nunan, CUP 1989 | 4.Writing English Language Tests — J. B. Heaton Longman Group, U K Limited 1988 5.Testing for Language Teachers— Arthur Hughes, CUP 1989 6.Writing Matters -- Kristine Brown & Susan Hood, CUP 1989 |
